Terms of Service
Last updated August 2026
These Terms of Service (“Terms”) govern your access to and use of the subinc website and billing platform (the “Service”). By accessing the website or using the Service, you agree to these Terms. If you use the Service on behalf of an organization, you accept these Terms for that organization and confirm you have authority to do so.
1. The agreement
These Terms form a binding agreement between you (or the organization you represent) and SubincLabs, Inc. Where you and subinc sign an order form or master agreement, that document governs and controls over any conflict with these Terms for the services it covers.
2. The service
subinc provides billing infrastructure — subscription billing, metering, invoicing, payments routing, and a double-entry ledger — accessed over an API. Depending on what you enable, it also records prepaid customer balances (wallets), converts between currencies, instructs payouts to third-party destinations, and holds back reserves against future liabilities. The Service offers a sandbox (test) mode and a live mode. We may add, change, or remove features, and during private beta the Service is provided for evaluation and may change materially.
3. Regulatory status and licensing
subinc is a software provider. subinc is not a bank, money transmitter, payment institution, electronic money issuer, exchange, or licensed financial institution, and nothing in these Terms grants you a licence, authorisation, registration, or regulatory permission of any kind. Where the way you use the Service requires one — including for holding balances for your customers, converting currency, or paying out to third parties — obtaining it, maintaining it, and operating within its conditions is your responsibility. You use these capabilities under your own authority. We may ask you to evidence an authorisation and may restrict a feature where you cannot. Where money actually moves, it moves through a licensed payment provider — Stripe today — under that provider's permissions and its agreement with you; subinc holds no money-transmission licence and does not act as one.
4. Accounts and access
You must be able to form a binding contract to use the Service. You are responsible for the security of your credentials and API keys and for all activity under your account. Notify us promptly of any unauthorized use at support@subinclabs.com.
5. Acceptable use
You must not use the Service to break the law, infringe others’ rights, or process prohibited or sanctioned transactions; must not exceed documented rate limits, probe or disrupt the Service, or reverse engineer it except as law allows; and must comply with the operating rules of the card networks and payment providers you route through.
6. Customer data and privacy
Where you process personal data through the Service, our Data Processing Addendum applies and forms part of these Terms. As between the parties, you are the controller of your end customers’ data; you are responsible for having a lawful basis and for providing any required notices and obtaining any required consents.
7. Fees and billing
Fees are set out in the applicable plan or order form and may combine a platform fee with metered usage. Fees are exclusive of taxes, which you are responsible for. We may suspend the Service for overdue amounts after notice. Test-mode usage is not billed. Prices shown on the marketing site are the published catalogue at the time of viewing; the price in your order confirmation governs.
8. Subscription term, renewal and cancellation
A paid plan runs for a billing period of one month or one year, as you choose when you subscribe, and renews automatically for the same period at the end of each one unless you cancel first. Each renewal is charged to your default payment method at the price recorded on your subscription. You can cancel at any time from the console: with cancellation at period end you keep your plan until the current period ends and are not charged again; with immediate cancellation your account moves to the Free plan at once and the unused part of the period is not refunded. If a renewal charge fails, the period is recorded as unpaid and retried, and access may be suspended after notice as described under Fees and billing. We do not offer prorated refunds for a downgrade or cancellation unless the law where you are requires one.
9. Free trial
Where a plan offers a trial, the trial is 14 days and starts without a payment method. Today only the Growth plan offers one. On the day the trial ends, your subscription becomes a paid subscription on that plan only if a default payment method is on file; otherwise your account moves to the Free plan and nothing is charged. You can add or remove a payment method, or cancel, at any time during the trial from the console.
10. Test versus live
Sandbox mode is for development and testing only and must not be used to process real payments. You may move to live mode once your integration reconciles against the processor and meets applicable compliance and card-network requirements.
11. Where the money sits
subinc supplies software and does not take possession or control of your funds or your customers' funds. Funds relating to your transactions are held in the payment accounts you maintain with your own payment service providers, under your agreements with them, and every payout is instructed against those accounts rather than paid out of anything held by us. Balances the Service records — wallet balances, reserves, ledger positions — are entries describing funds held elsewhere. They are not a deposit, an electronic money balance, or an account with subinc, and subinc is not a party to the flow of funds.
12. Wallets and prepaid balances
The Service can maintain prepaid balances for your customers, funded by top-up and spendable against your charges, with optional limits and automatic top-up from a stored payment method. Whether to offer wallets, to whom, and on what terms is your decision, and your own agreement with your customer governs that relationship — including expiry, refundability, dormancy, and what happens if you stop trading. The Service also allows a wallet to be frozen and a balance to be debited or adjusted; you are responsible for having the right to take those actions under your agreement with your customer and under applicable law.
13. Currency conversion
We do not add a margin to currency conversion. Where a balance or a payout is converted, it is converted at the reference rate we source from our rate provider. Where a spread is ever applied, the reference rate, the rate actually applied, and the difference between the two are written to a ledger you can read — so a margin cannot be taken silently. If that ever changes it will be priced in your agreement before it applies. A conversion or cross-border transfer executed through a payment provider may carry that provider's own fee, deducted from the amount transferred. That fee is the provider's charge for moving the money, not ours. Reference rates move, so a rate shown before you convert is indicative until the conversion executes.
14. Payouts, holds and reserves
Payouts are instructed through the payment provider you have connected and settle on that provider's timetable, not ours. A payout may be delayed, held, or refused where your provider, a card network, sanctions or fraud screening, or a risk rule requires it. Where your plan, order form, or risk profile provides for a reserve, a portion of captured funds may be withheld to cover chargebacks, refunds, and other liabilities and released on the schedule that applies to you. Holds, reserve movements, and the reason recorded for each are visible to you in the Service.
15. Taxes
Tax amounts the Service calculates are informational. They are derived from the rates, jurisdictions, exemptions, and customer tax identifiers you configure or supply, and they do not constitute tax advice. Determining your tax obligations, registering where required, and collecting, filing, and remitting tax remain yours, as does the accuracy of the tax identifiers you record against your customers.
16. Automated processing
Parts of the Service act on a schedule or a rule rather than on a person: dunning retries and past-due handling, automatic wallet top-ups against a stored payment method, spend limits, risk and fraud rules, sanctions screening, reserve and payout holds, and kill-switches that stop traffic. You configure those rules, they act on your behalf, and their output is your decision as against your customers — including any duty to offer human review or an appeal. We record what each rule did and the reason for it, and make that record available to you.
17. Service data and improvement
We generate aggregated and de-identified operational statistics from running the Service — request volumes, error rates, latency, feature usage — and use them to fix defects, plan capacity, and decide what to build. Those statistics do not identify you, your customers, or any individual transaction, and we do not publish them in a form that identifies you. We do not use the contents of your data to train models or to build profiles, and we do not sell it. Where we act as your processor, the DPA governs and limits this.
18. Intellectual property
subinc and its licensors retain all rights, title, and interest in the Service, including all software, documentation, and trademarks. You retain all rights in your data. Subject to these Terms, we grant you a limited, non-exclusive, non-transferable right to access and use the Service.
19. Third-party services
The Service integrates with third parties such as payment gateways. Your use of those services is governed by their own terms, and we are not responsible or liable for third-party services or their availability.
20. Confidentiality
Each party may receive the other’s non-public information. Each party will protect the other’s confidential information with reasonable care and use it only to perform under these Terms.
21. Warranties and disclaimers
Except as expressly stated, the Service is provided “as is” and “as available”. To the maximum extent permitted by law, we disclaim all implied warranties, including merchantability, fitness for a particular purpose, and non-infringement, and we do not warrant that the Service will be uninterrupted or error-free. Beta features are provided without warranty.
22. Limitation of liability
To the maximum extent permitted by law, neither party is liable for indirect, incidental, special, consequential, or punitive damages, or lost profits or revenue. Each party’s total aggregate liability arising out of these Terms is capped at the fees you paid to subinc in the twelve months before the claim. Nothing limits liability that cannot be limited by law.
23. Indemnification
You will defend and indemnify subinc against third-party claims arising from your unlawful use of the Service, your data, or your breach of these Terms, subject to the liability limits above.
24. Term and termination
These Terms apply while you use the Service. Either party may terminate as set out in the applicable order form, and we may suspend or terminate access for breach, non-payment, or risk. On termination, your right to use the Service ends and your data is returned or deleted in line with the DPA.
25. Changes to these terms
We may update these Terms; the “last updated” date reflects the current version and we will give notice of material changes. Your continued use after changes take effect constitutes acceptance.
26. Governing law and disputes
These Terms are governed by the laws of the State of Delaware, without regard to conflict-of-laws rules, and the parties submit to the exclusive jurisdiction of the state and federal courts located in New Castle County, Delaware, except that either party may seek injunctive relief in any competent court.
27. Contact
Questions about these Terms: support@subinclabs.com, or SubincLabs, Inc., 1111b South Governors Ave, STE 33435, Dover, DE 19904, USA.
Questions about this document: support@subinclabs.com